Clear Subscription & Cancellation Terms
We want customers to understand subscription billing, renewals, cancellations, and refund eligibility before purchasing.
1. Subscription Cancellation
Customers can cancel their subscriptions according to their subscription terms through the Customer Portal.
Unless otherwise required by law, cancellation of an automatically renewing subscription prevents future renewals rather than retroactively cancelling service already provided.
Example: If you cancel before your next renewal date, your premium membership remains available until the end of the current paid period.
2. Refund Eligibility
Because Trades Signal provides digital trading signals and analysis that are consumed immediately upon access, refunds are generally handled under the following categories:
- Duplicate Payment Eligible for investigation and correction.
- Incorrect Charge Eligible for investigation.
- Technical Failure May qualify depending on the circumstances, duration of the outage, and impact on service delivery.
- Unauthorized Payment Investigated according to payment-provider procedures and applicable law.
- Change of Mind / Already-Consumed Digital Service Refunds for change of mind after accessing premium signals are handled according to published policy and applicable consumer law governing digital goods.
3. How to Request a Refund
To request a refund or report a billing issue, please contact Billing Support and provide:
- Account email
- Payment date
- Amount and currency
- Transaction or invoice reference
- Reason for the request
Never request or send your full card number, CVV, password, or MFA code.
4. Refund Processing
Approved refunds are generally returned through the original payment method where possible.
Processing time can depend on the payment provider, bank, card network, and country. Please allow standard banking processing times for funds to appear in your account after approval.