We’re Here to Help
Have a question about your account, subscription, trading signals, Telegram access, billing, or the platform? Our support team is here to help you find the right answer and resolve issues as efficiently as possible.
Choose the Right Support Area
Account Support
Need help with login, password reset, email verification, MFA, profile settings, or account access.
Subscription Support
Questions about membership status, plan changes, renewal, cancellation, trial access, or entitlements.
Billing & Payments
Need assistance with failed payments, payment status, invoices, refunds, or duplicate charges.
Trading Signals
Questions about active/pending signals, signal updates, history, status, or premium access.
Telegram & Notifications
Need help linking Telegram, missing alerts, PWA push notifications, email alerts, or settings.
Technical Support
Report issues such as pages not loading, mobile/PWA errors, broken links, or dashboard problems.
Tell Us How We Can Help
Complete the form below and provide as much relevant information as possible to help us resolve your issue quickly.
Protect Your Account
Trades Signal support will never ask you to send:
- Your password or recovery codes
- MFA authentication codes
- Full payment-card number or CVV
- Telegram bot tokens or API keys
- Private keys or wallet seed phrases
If someone asks for this information while claiming to represent Trades Signal, do not provide it.
Report a Security Concern →Direct Email Support
Availability & Response
Market monitoring and signal availability may follow supported market trading hours and are separate from customer-support hours.
Target Response Times
- General Questions Within 1 business day
- Billing Issues Within 1 business day
- Technical Issues Based on severity
- Security Concerns Prioritized immediately
Response times are targets rather than guarantees and may vary depending on volume.
You May Find the Answer Immediately
Before opening a support request, check these commonly used resources.
FAQ
Answers to common questions about signals, billing, and cancellations.
Visit FAQ →Education
Learn how trading signals, stop losses, and risk management work.
Explore Education →Subscription
Logged-in customers can view membership status and renewal info.
Manage Subscription →Notification Settings
Manage email, PWA, and Telegram notification preferences.
Manage Notifications →Common Support Questions
Payment confirmation and subscription activation normally occur automatically after trusted payment-provider confirmation.
If access has not updated, contact Billing Support and include your payment or invoice reference where available.
Do not send full payment-card details.
Verify that:
- Your Telegram account is linked.
- You have started the official bot.
- Your subscription includes Telegram access.
- Telegram notifications are enabled.
- You have not blocked the bot.
If the issue continues, contact support.
Use the Forgot Password option on the Login page rather than sending your password or credentials to support.
No.
Support can explain platform functionality and help with account or service issues, but it does not provide personalized financial advice.
Reporting Specific Issues
Found a Technical Issue?
When reporting a technical problem, please include the page affected, expected vs actual behavior, time, device type, browser, and a screenshot.
Report Technical Issue →Question About a Specific Signal?
Include the Signal ID when contacting support. Support can help clarify status, publication time, and notification delivery. Support will not provide personalized trade instructions.
View Signal History →Feedback & Complaints
If you are dissatisfied with any aspect of the service, please include your account email, description of your concern, relevant references, and what resolution you are seeking.
Submit Feedback →Company Information
Company
Trades Signal
[Actual Legal Entity]
Operations
Trades Signal operates as a digital-first platform. Customer support is provided through our online support channels.
Contact
support@yourdomain.comStill Need Help?
Our team will review your request and direct it to the appropriate support area.
A Note About Trading Questions: Customer support can help explain the Trades Signal platform, published signals, subscriptions, billing, notifications, and account functionality. Support cannot provide personalized investment advice or guarantee the outcome of any trade. Trading decisions remain the responsibility of the customer. Read Risk Disclosure