How We Handle Your Information

1. Information We May Collect

Depending on the service, this may include:

Account Information

• Name
• Email
• Phone number (if required for 2FA or alerts)
• Account identifiers

Subscription & Payment Information

• Plan and subscription status
• Renewal status and transaction references

Payments are processed by selected third-party payment providers. Trades Signal does not store raw credit card numbers or full CVV codes.

Technical & Usage Information

• IP address, browser, device type, and operating system
• Login/security events and application logs
• Pages viewed, tools used, feature interactions, and notification preferences

Communication & Telegram Information

• Support tickets, contact-form messages, and other communications
• Telegram account/chat identifiers and connection status (where connected)

2. How Information Is Used

We use your information for operational and business purposes, including:

• Providing the service and authenticating users
• Managing subscriptions and processing payments
• Delivering notifications (via Email, PWA, or Telegram)
• Providing customer support
• Maintaining security and preventing fraud
• Improving the platform and measuring service performance
• Meeting legal obligations
• Sending optional marketing where appropriately permitted

3. Data Sharing

We may share your information with necessary third-party service providers, such as payment processors, hosting providers, email providers, Telegram, analytics providers, customer-support tools, and security providers.

We may also share information with professional advisers or authorities where legally required.

We do not sell personal information to advertisers.

4. Data Retention

Personal information is retained only as long as necessary for legitimate operational, security, contractual, and legal purposes. Different categories of data have different retention periods (e.g., account data, payment records, audit logs, consent records).

5. User Privacy Rights

Depending on your jurisdiction, you may have rights such as:

• Accessing or correcting your personal information
• Requesting deletion or restriction of processing
• Objecting to processing or requesting data portability
• Withdrawing consent
• Filing a complaint with an appropriate data protection authority

6. Security

We use administrative, technical, and organizational safeguards designed to protect personal information. However, no system can guarantee absolute security.

7. International Data Transfers

If our service providers process data outside your country of residence, we ensure applicable transfer arrangements and safeguards are in place where required by law.

8. Children's Privacy

Trades Signal is not intended for minors. We do not knowingly collect personal information from individuals under the legal age required to enter into an agreement in their jurisdiction.